Contact

Reach us

• Email: [email protected]
• Post: see section 16 of the Terms.

Report illegal or harmful content

If a story on the Global list breaks our Content Guidelines — above all, anything involving someone under 18, non-consent, or a real person — use the form below, or the Report control on the story if you have an account. You don't need an account, you don't have to leave your name, and reports are never shown to the story's author. You can also write to us at [email protected].

A person reviews every report and decides within seven business days, sooner for anything involving a minor. Where the law requires it, we report illegal content to the authorities.

Appeals

If a request was refused, a story was stopped, or a story was declined or removed from the Global list, and you think our rules were misapplied, tell us with the form below (or at [email protected]): the story's title, or what you asked for, and why. A person reviews every appeal and replies within seven business days.

Billing

You can cancel any time from the Subscription page in your account. Questions about a charge can also go to our payment processor's support site, which can look up and cancel a subscription directly. Refunds are covered in section 7 of the Terms.

Privacy

For a copy of your data, a correction or anything else under the Privacy Policy, contact us as above. You can also download your data and delete your account yourself from Preferences.